Ruzo Tech Website Services Agreement

Provider: Ruzo Tech (trading name of Lucas Rusu, a UK sole trader) of 24 Poppyhills Road ("Ruzo Tech", "we", "us").

Client: The person or business purchasing services ("you", "Client").

Agreement: These Master Terms + your Order Summary (selected package, price, inclusions, add-ons, start date, billing) + the Schedules (A-B).

Acceptance: By clicking "I agree", signing, or paying an invoice, you accept this Agreement.

• Consumer: client buying mainly for personal use.
• Business Client: client buying mainly for business purposes.
• Development Packages (Landing Page, Business, Enterprise): see Schedule A.
• Build Fee: one-time build price (Schedule A).
• Care Plan: maintenance plan (Schedule B).
• Deliverables: website code/files and in-project assets created for your project.
• Handover: delivery of items in Clause 9.

2) Scope of services

• We deliver per your Order Summary and the Schedules.
• Anything not listed as included is Out of Scope and quoted separately.
• We may use third-party services; third-party fees are payable by you unless otherwise stated.

3) Client responsibilities

• Provide content/info promptly (text, images, logos, brand guidelines, platform access, legal pages/policies).
• You warrant rights to materials you provide and that they do not infringe third-party rights.
• You are responsible for legality/compliance of your business and site content (claims, pricing, regulated services, cookies/privacy, marketing, accessibility).
• Delays from missing content/feedback may extend timelines and incur charges for rework/rescheduling.

4) Timelines, revisions, and changes

• Timelines are estimates; typical initial build is 2-4 weeks. We will inform you of complications.
• Included revisions per Order Summary; if not stated, 2 rounds of reasonable in-scope changes.
• Extra revisions, new features, major changes, or late content causing rework are chargeable and may extend timelines.
• We may pause work if approvals/content are not provided for 14 days and reschedule work.

5) Fees, billing, and payment

• Fees per Order Summary; billed via Stripe.
• Website list prices may be published in GBP, USD, and EUR. These are fixed website prices for the listed package and are not live exchange-rate calculations.
• The final billing currency and amount are confirmed in your Order Summary or invoice before payment.
• Late payment: if overdue by 7 days, we may pause work and/or suspend services.
• Fees are non-refundable once work starts unless we materially breach and do not remedy within a reasonable time.

6) One-Time Development

• Pay the Build Fee plus any add-ons/extras (Schedule A).
• Payment terms: commonly 50% upfront, 50% before launch/handover (per Order Summary).
• We may withhold launch/Handover until all due amounts are paid.
• If you cancel after work starts, you pay for work completed; we will provide a reasonable breakdown on request.

8) Ownership, licence, transfer

• Until the agreed build fees and approved extras are fully paid, you receive a limited, non-exclusive licence to review and test the Deliverables for your project.
• Ownership transfers when the one-time build fees and approved extras have been paid in full.
• We retain our pre-existing templates, tooling, components, and know-how; use allowed only as embedded in Deliverables.

9) Handover

• Provided within 10 business days after payment of outstanding invoices and receipt of any needed destination details.
• Includes: repo/files and in-project assets; build/export artifacts; transferable credentials; data exports for project/customer/user data we hold.
• Excludes: hosting environment; database environment/account; third-party paid licences/subscriptions unless in your name.
• After Handover, hosting/database connections we control may be disabled unless you continue relevant services.

10-11) Domain, hosting, data

• If hosting, maintenance, or domain services are active and paid, we manage the agreed hosting environment and domain connection.
• If those services are cancelled or unpaid, we may disconnect the domain and stop hosting or support access in line with the Order Summary.
• Domain registered by you: you keep control. If held by us, transfer after fees are paid, per registrar rules/at-cost fees.
• After service end, data retained for up to 1 year; it may be deleted after that unless law requires longer. Handover exports remain available during the retention period.

12-13) Support, performance, SEO

• Response time targets are not guaranteed fix times unless stated as SLA in Order Summary.
• We work with reasonable care and skill but do not guarantee SEO rankings, conversion, revenue, or outcomes.
• "High performance" refers to reasonable optimisation; any measurable guarantee must be explicit in Order Summary.

14-15) Liability and termination

• Nothing limits liability for fraud or death/personal injury caused by negligence.
• Liability cap: greater of fees paid in 3 months before the event or £100, subject to law.
• No indirect/consequential liability (loss of profits/goodwill) except where not permitted by law.
• Either party may terminate for material breach not remedied within 14 days of notice.

16-17) Consumer rights and law

• Consumer cooling-off: 14-day right to cancel if buying online, subject to legal exceptions. If you ask us to start within 14 days, you may owe proportionate costs.
• Nothing limits mandatory consumer rights.
• Governing law: England and Wales, with mandatory consumer protections where relevant.

Schedule A - One-Time Development

A1) Landing Page: From £200 / $250 / €230 one-off. Includes the final scope, deliverables, and timeline set out in the Order Summary.

A2) Business: From £450 / $550 / €530 one-off. Includes the final scope, deliverables, and timeline set out in the Order Summary.

A3) Enterprise: Price Upon Request. Final scope, deliverables, pricing, and timeline are confirmed in the Order Summary.

Schedule B - Care Plans (Maintenance)

Only available when bundled with a development package.

Basic Care £19 / $24 / €22 per month: hosting/domain oversight, uptime checks, backups, bug fixes, basic performance checks, up to 24 hours response.

CarePlus £39 / $50 / €49 per month: Basic Care plus light edits monthly, priority support, regular advanced performance checks.

Ultimate Growth £79 / $100 / €90 per month: CarePlus plus advanced improvements and edits, advanced monthly SEO analysis/improvements, complete oversight/performance checks.

Unlimited Care £129 / $165 / €150 per month: Everything above plus unlimited maintenance/editing, unlimited performance analysis and SEO optimisation (fair use).

Fair use for Unlimited: excludes full redesigns/rebuilds, net-new major features, large-scale content entry, or work needing new architecture - these are quoted separately.